Forum Rundown

[Leaflet Download]


Day 1: 12 Jan 2017


Event Agenda

Venue: Silverbox Ballroom, Level 1





Keynote Speeches


Can Design Thinking Help us Understand What it Takes to Survive and Thrive in an Exponential World?

Mr Richard Kelly, Chief Catalyst, Fung Group Hong Kong


What is not a Service Business Today
Prof. Po Chi Wu, Industry Fellow, affiliated with the Sutardja Center for Entrepreneurship & Technology at the University of California, Berkeley


Future Center and its Support to Open Innovation

Mr Hiroyuki Ishima, Managing Consultant / Group Manager, Knowledge Dynamics Initiative Group, Value Creation Consulting Div., Fuji Xerox Co., Ltd., Tokyo, Japan


Tea Break


Asia Miles Stakeholders-Centric Innovation - How Corporates can innovate with Design Thinking and Human Centered Innovation?

Mr Stephen S.Y. Wong, Chief Executive Officer, Asia Miles Limited

Round Table Discussion


Round Table Discussion of Participants (Topic: How to Implement Design Thinking to Innovate Services?)

(Participants are invited to have group discussion and exchange views with speakers)


Luncheon (MAKE Award Presentation Ceremony)

Venue: Function Rooms 5 & 6, Basement 1


Sharing on Service Innovation

(Representatives from different companies are invited to share their experience on service innovation)

·         CLP Power Hong Kong Limited

·         MTR Corporation

·         New World Development Company Limited

·         Synergis Management Services Limited

·         The Hong Kong and China Gas Company Limited (Towngas)

Plenary  Presentation


Representatives from successful corporates in Asia, Hong Kong and Mainland China will share their cases and experiences on Service Innovation 


·         AFCONS – Leader in Adoption of Digitalization in Infrastructure Sector

Afcons Infrastructure Limited (India)

·         Enhancing Knowledge-based Innovation Strategies for Sustainable Competitive Advantage

BINUS University (Indonesia)

·         Discover Better Answers - Our Digital Platform to Harness the Insights of Our People

EY Hong Kong (Hong Kong)

·         Accelerating Knowledge Activation through Digitalization

EY Hua Ming LLP, China (Mainland China)



Tea Break


Representatives from successful corporates in Asia, Hong Kong and Mainland China will share their cases and experiences on Service Innovation 


·         KM Technique for Enhancing Company Brand Image Building

GP Batteries International Limited (Hong Kong)

·         Hong Kong Police Force as a Knowledge Enterprise Seeking Perpetual Service Enhancement

Hong Kong Police Force (Hong Kong)

·         Enhancing Service Innovation through Leadership in Learning

Infosys Limited (India)

·         Enhancing Clients’ Satisfaction through Better Web Services in Korea Water Resources Corporation

Korea Water Resources Corporation (South Korea)

·         Digital Intelligence – KM for Futuristic Business

Wipro Limited (India)



Concluding Remark & Closing

** Final programme rundown subjects to change