About Keynote Speeches

About Keynote Speeches

Mr Richard Kelly

Mr Richard Kelly
Chief Catalyst, Fung Group Hong Kong

Mr Richard Kelly is part of Fung Academy and Fung (1937) Management and is focused on new value creation and building innovation across the group which consists of both listed and non-listed businesses including Li & Fung Limited, Global Brands Group Holding Limited, Fung Retailing Limited. Most recently, Richard was the Managing Director of IDEO Asia Pacific. Based in Shanghai, his role was to lead clients to realize new opportunities and build innovation capabilities through design. Clients included Huawei, Coke, Samsung, TCL, VF Corp, Singapore government. Before moving to Shanghai, Richard joined IDEO London in 2006, and was responsible for the service practice and leading clients including, Nestlé, T-Mobile, IKEA, and Alpargatas. Before joining IDEO, Richard was at Levi’s Strauss & Company for 9 yrs and ran his own brand consulting business in London and San Francisco.

Can Design Thinking Help us Understand What it Takes to Survive and Thrive in an Exponential World?
We live in exponential times; as entrepreneurs, businesses and policy makers attempt to keep up or leverage these changes as opportunities, what are the mechanisms and pathways that enable us to continually create and capture new value? Richard will briefly introduce what is Design Thinking and its application in service innovation. He will guide us on the journey of IDEO, an international design and innovation firm, for which he worked for 8 years first as a practice director of the consumer experience in London and then as a managing director of Asia Pacific. He will then introduce some these ideas with the Fung Group, a Hong Kong-based multinational that incorporates subsidiaries in trading, logistics, distribution and retailing, where for three years now already he serves as an innovation catalyst at the Fung Academy. He will tell the story of the innovation journey the company - known as being the disrupter of the time in supply chain business - has undertaken. He will then reflect on implications for organisations and individuals.



Dr. Po Chi Wu

Dr. Po Chi Wu
Adjunct Professor, the School of Business and Management, The Hong Kong University of Science & Technology
Industry Fellow, Sutardja Center for Entrepreneurship & Technology
Director, Enterprise Futures Network
Honorary Ambassador to Silicon Valley, Invotech

Dr. Po Chi Wu is an Innovation Evangelist and an investor in Human Capital. He teaches and mentors aspiring entrepreneurs. Passionate about sharing the experience of the entrepreneurial mindset, he believes that “training an intelligent intuition” and “structured mentoring” are essential elements in business leadership that are often misunderstood and undervalued.

Having been an international venture capitalist and entrepreneur based in Silicon Valley for more than 30 years, he offers unique insights and perspectives on the challenge of creating successful businesses.

What is not a Service Business Today
Today, even industries such as manufacturing, that used to be considered fundamentally different from pure service businesses such as hospitality are redefining their relationships with customers. Powerful drivers of change include new technology tools, i.e., computing power, digitalization, communications (Internet and Internet of Things), social media, geopolitical alignment, changing lifestyle choices, and, now, the mobile phone as a platform and user interface of choice for consumers. Huge demand exists for new insights and more effective ways to interact with customers before, during and after a transaction event. New analytical tools, i.e., neural network programming, artificial intelligence, and machine learning, are critically important as all businesses struggle to keep up.

What is happening with traditional service businesses? Consumers demand more free services because we expect information to be free. Infrastructure platforms can aggregate service providers because the cost of computing, storage, and communications is almost zero. These technologies have shrunk the distance between a customer and a provider of benefits the customer will pay for. How will businesses differentiate themselves? How should businesses see themselves from new perspectives that are more aligned with their customers’ values beyond just their needs?



Mr Hiroyuki Ishima

Mr Hiroyuki Ishima
Managing Consultant / Group Manager, Consulting Grp. 1 (KDI), Value Creation Consulting Div., Major Account Sales Dpt., Fuji Xerox Co., Ltd., Tokyo, Japan

Hiroyuki Ishima joined Fuji Xerox’ new business (KDI: Knowledge Dynamics Initiative Group) in 2004, which provides consultation of knowledge management. He received Good Design Award as the design director of FUTURE CENTER Services in 2009.

In 2014, Hiroyuki engaged in launching Value Creation Consulting Division. In addition to previous knowledge management consulting, he took the lead in cooperation with system designing project. Currently in 2016, he is working for KDI as the group manager with the interest in the relationship of business management and design. He also has expertise in design thinking methodologies.

Future Center and its Support to Open Innovation
How Fuji Xerox is going about establishing Future Center and taking advantage of it for creating new value in corporations. "Innovation" is increasingly becoming important keyword for a lot of companies in global competitive world. Number of Japanese companies, specifically manufacturing industry, has succeeded in aspects of quality and cost advantage in the past. However, most of these companies are facing the issue of innovation, in other words, "creation of new value," and are continuing to take on a challenge every day. "Future Center" is one of the ideas that solves the issue Japanese companies are facing. For those who cannot achieve breakthrough by themselves, Future Center will provide them with the chance for Open Innovation. KDI (Knowledge Management consulting group of Fuji Xerox) does not capture the feature of Future Center as a mere space for discussion but as consulting services that include methodology and provide these services to the Japanese major companies. The Future Center of Fuji Xerox is located in Roppongi (center of Tokyo). The space is not large but it is designed for the visitors to experience "extraordinary atmosphere" which is absolutely different from normal office spaces and meeting rooms. Those who participated in the workshop held at our Future Center prefers to have a discussion here again. Most of them offers a comment that their discussion becomes positive compared to the discussion held at their normal meeting rooms. In addition to the extraordinary atmosphere of the discussion space, the facilitation provided by the KDI consultants effectively stimulates the discussion. This presentation will introduce Future Center of Fuji Xerox which was started in 2007 and topics of provided value and future prospects.



Mr Stephen S. Y. WONG

Mr Stephen S. Y. WONG
Chief Executive Officer
Asia Miles Limited

Stephen S.Y. Wong has been Chief Executive Officer of Asia Miles since 2011. He is responsible for managing Asia’s leading travel and lifestyle rewards programme which has nearly 9 million members and over 700 partners worldwide.

An ardent advocate of Design Thinking, Stephen takes special interest in a stakeholder-centric approach that uses the convergence of innovation, customer insights and technology to drive value creation. Stephen joined Cathay Pacific Airways in 1998 and has been with the airline group in a various management positions in Hong Kong and overseas.

Stephen is a Sloan Fellow of the Stanford Graduate School of Business.

Asia Miles Stakeholders-Centric Innovation - How Corporates can innovate with Design Thinking and Human Centered Innovation?
Since inception as a frequent flyer programme in 1999, Asia Miles has evolved into one of region’s leading travel and lifestyle rewards programmes, engaging with nearly 9 million members and hundreds of partners worldwide. To continually enhance the Asia Miles experience, innovate offers to members across different markets, and deepen engagement between all stakeholders in and around our team, Asia Miles strives to embrace a stakeholder-centric culture through Design Thinking.

From the design of our own work spaces to the development of lifestyle programmes in dining and entertainment, Asia Miles shares a pioneering home-grown story of our journey to more deeply enrich our members’ lives around the world, by living and breathing Design Thinking, and adopting our own Design Thinking tools to deliver our promise of Life Rewarded.